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1. Introduction

Welcome to MBUNIESHOP. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our platform.

2. Platform Role

MBUNIESHOP acts as a multi-vendor marketplace. We provide the technology infrastructure that connects buyers with independent vendors. While we facilitate the transaction, the vendors are responsible for the description, quality, and delivery of their products.

3. User Accounts

• You must be at least 18 years old to create an account.

• You are responsible for maintaining the confidentiality of your account credentials.

• We reserve the right to suspend or terminate accounts that violate our policies.

4. Orders and Payments

• All prices are listed in [e.g., TZS].

• Payment must be processed through our authorized gateways (e.g., M-Pesa, Tigo Pesa, or other listed methods).

• MBUNIESHOP is not responsible for any delays caused by external payment service providers.

5. Vendor Obligations

• Vendors must ensure that all product descriptions, images, and prices are accurate.

• Vendors are solely responsible for the fulfillment, packaging, and shipping of their products to the customer.

• Vendors must adhere to our quality control standards. Failure to do so may result in the removal of their store from our platform.

6. Shipping and Delivery

• Delivery timelines are estimated and not guaranteed.

• The responsibility for tracking and delivery rests with the vendor and the designated delivery service provider.

7. Returns and Refunds

• We offer a 7-day return policy on qualifying items.

• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

• Refunds will be processed after the returned item has been inspected and approved by the vendor.

8. Limitation of Liability

MBUNIESHOP shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our platform or the products purchased through it. Our liability is limited to the value of the specific transaction in question.

9. Intellectual Property

All content on this website, including logos, text, and software code, is the property of Mbunitech and is protected by copyright laws.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United Republic of Tanzania.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of the platform after updates indicates your acceptance of the new terms.