+255793661673
+255793661673
english english
MBUNIESHOP MBUNIESHOP
Cancel
Expand Menu
0
Sign in
Sign up
0 My cart 0.00TSh
Shopping cart
Cart

Your Cart is Empty!

Click to view

Return policy

                                                                                                                    Return Policy for MBUNIESHOP


Effective Date: May 5, 2026

At MBUNIESHOP, we facilitate a fair return process between our customers and independent vendors. If a product does not meet your expectations, you may return it according to the guidelines below.

1. Return Window

You have 7 days from the date of delivery to initiate a return. After 7 days, we unfortunately cannot accept a return request.

2. Condition of Items

To ensure a successful return, items must be:

  • Original State: Unused, unwashed, and in the same condition as received.

  • Packaging: In the original, undamaged manufacturer packaging (e.g., shoe boxes, electronics boxes).

  • Labels: All original tags, serial numbers, and warranty cards must be intact.

  • Bundles: If the item was part of a "Buy 1 Get 1" or a bundle, all items in that bundle must be returned together.

3. How to Initiate a Return

  1. Log In: Go to your User Dashboard on the MBUNIESHOP website or app.

  2. Order History: Find the specific order and click "Return Request."

  3. Details: Select the reason for the return (e.g., "Wrong Size," "Defective," "Not as Described") and upload a photo if the item is damaged.

  4. Approval: Once the admin/vendor approves the request, you will receive instructions on where to drop off the package or when a delivery man will pick it up.

4. Return Shipping & Pick-up

  • Defective/Wrong Items: If the return is due to a mistake by the vendor or a manufacturing defect, MBUNIESHOP will cover the return shipping costs.

  • Change of Mind: If you are returning an item because you no longer want it or chose the wrong size/color, you will be responsible for the return delivery fee.

5. Inspection and Acceptance

All returned items undergo a quality check upon arrival at the vendor's location or our central hub.

  • If the item passes inspection, your Refund or Exchange will be processed.

  • If the item is found to be used, damaged by the customer, or missing parts, the return will be rejected and the item will be sent back to you at your expense.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size of the same product, please specify this in your "Return Request." Exchanges are subject to the vendor's current stock availability.

7. Contact Support

For assistance with a return, please open a Support Ticket in your dashboard or contact us:

  • Hotline: +255 793 661 673

  • Help Desk: Available 9:00 AM – 5:00 PM (EAT)